Our Services

Order Taking (Phone Orders)

Trained agents take food orders over the phone and input them directly into the restaurant's POS (Point of Sale) or delivery system.

Helps customers who prefer calling over using apps or websites.

Can include upselling (e.g. "Would you like to add a drink or dessert?").

Reservations Management

Agents handle table bookings, cancellations, and schedule changes.

They check seat availability, suggest alternate times, and manage customer preferences (e.g., outdoor seating, birthday setups).

General Information

Provide restaurant details such as: Operating hours, Menu items and pricing, Dietary or allergy information, Parking info, Wi-Fi availability Special events or promotions

Delivery Coordination

Track and manage delivery orders.

Communicate with third-party delivery partners (Uber Eats, DoorDash, etc.)

Update customers about estimated delivery times and delays.

Takeout/Pickup Orders

Confirm takeout orders, timing, and pickup instructions.

Handle changes to existing orders (e.g., "Please remove onions from my burger").

Menu Navigation and Upselling

Help customers navigate complex menus, recommend popular dishes.
Promote combo deals, add-ons, or daily specials to increase order value.

Complaint Management

First point of contact for unhappy customers

Handle complaints such as: Incorrect orders, Cold or late food, Rude service

Escalate serious issues to management or franchise owners.

Refund & Compensation Processing

Verify complaints and process refunds if needed.

Offer compensation like: Free meals, Coupons or credits, Gift cards

Customer Feedback Collection

Agents conduct follow-up calls or surveys.

Feedback is categorized (food, service, ambiance, delivery) and reported to managers.

Helps improve service quality and identify trends.

Loyalty & Membership Programs

Help customers sign up for and manage rewards or membership programs.

Assist with: Redeeming points, Checking balances, Understanding program benefits

Omnichannel Communication

Handle customer inquiries from: Phone, Email, Live chat, WhatsApp, Social media (Facebook, Instagram)

Ensures consistent and timely responses on all platforms.

POS and CRM Integration

Orders and customer details are synced to restaurant systems in real time.

Helps with: Reducing human error, Real-time kitchen updates, Personalized customer service (e.g., "Hi Mr. Ahmed, you ordered the Chicken Shawarma last time!")

Centralized Order & Support Hub

A central team manages calls for multiple branches.

Routes calls to the correct location or handles them centrally.

Franchise Support

Provides consistency in service quality across all outlets.

Useful for promotions, standardized menu updates, or loyalty programs.